About Us/Return Policy

HI! My name is Lillie Osborne, I am the owner of Lucky You, I am so happy to share my love for clothes with all of you! I hope you have a great experience and continue to follow along through this journey!

Return Policy: Thank you for shopping with us! We want you to love your purchase, but we understand that sometimes things don’t work out.

Eligibility for Returns

  • Items must be returned within 15 days from the date of delivery.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Non-returnable items: Sale items, final sale items, accessories and undergarments.

Return Process

  1. Submit a Return Request: Contact us at luckyyouboutique13@gmail.com with your order number and item(s) you wish to return.
  2. Return Approval: Once your return is approved, we will send you instructions on how to send your item(s) back.
  3. Shipping Cost: Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost or missing packages.

Refunds and Store Credit

  • Refunds will be processed to the original form of payment, or we can issue a store credit for future purchases.